FAQ
CUSTOM ORDERS
Do you offer custom orders?
Please click this link for current information about custom orders (opens in new window): https://runningroantack.com/pages/custom-orders
WEBSITE ORDERS
Is this item in stock?
If you can add it to your cart, it is in stock and ready to ship. I occasionally offer pre-order items, but those are very clearly designated as such.
I just placed an order on the website, can I change it?
No. The terms you agreed to at the bottom of the checkout page when you placed your order clearly state that orders cannot be altered, canceled or combined to ship with another order after they are placed. The exact items you ordered will ship to the address you provided. Absolutely no exceptions, so please double check your order before placing it.
SHIPPING
How much is shipping?
Just add the items you'd like into your cart, put in your zip code or post code and our checkout system will tell you how much the shipping will be for those items. No need to go any further on the order than that!
How fast will my order be shipped?
Orders for in-stock items are processed and shipped within 24-48 hours (excluding Saturdays and Sundays) after they are placed. Orders shipping within the USA ship by USPS Ground Advantage. Express shipping is not available.
Do you ship internationally?
Yes, but you can't place international orders on this website. If you would like to place an order that ships outisde the USA, please contact me with the specific item(s) you would like and the full address they will ship to, then I can calculate a shipping quote for you. If you would like to proceed with the order after the shipping quote, I will email you a PayPal invoice. Please note, you will be responsible for paying all import duties on this shipment.
OTHER FREQUENTLY ASKED QUESTIONS
1) Do you sell wholesale? No, I do not.
2) Will you hold this item for me? No, I do not allow holds for any reason. All items are for sale until an order for that item is completed and paid.
3) Will you sponsor me or my event? No, I am not looking for anyone or anything new to sponsor right now. We do not collect or save information about people or events that request sponsorship. Due to time constraints and the incredible number of requests we receive, inquiries about sponsorships will not be answered.
4) Do you have a storefront? No. I am online and mobile only.
5) Do you allow local pickups? No. All orders must be shipped.
6) Can I come to your workshop? No, please don't, even if you know where it is lol. My workshop is not open to the public. It is located on private property and I ask that folks please be respectful of that.
7) Do you still repurpose designer purses? No. Not even for custom orders.
8) I found this item on Pinterest but it's not on your website? I've made TENS OF THOUSANDS of items over the 20+ years I've been in business and there are a lot of old pins on Pinterest. My website is up to date with the products I currently make and have in stock.
9) Do you do repairs? I will repair Running Roan Tack brand items only. Charges may apply. Contact me with pictures of damages for quote on repairs. My address will be provided to you AFTER I get your shipping address AND the repair is paid for in full.
10) Do you make all this stuff? Yes. It's all made in my workshop in rural Stephenville, Texas. I get leather hides in, cut them up, sew them together and finish them all right here with my own two hands.