Shipping & Returns

SHIPPING

How much is shipping?
Just add the items you'd like into your cart, put in your zip code or post code and our checkout system will tell you how much the shipping will be for those items. No need to go any further on the order than that!

How fast will my order be shipped?
Orders for in-stock items are processed and shipped within 24-48 hours (excluding Saturdays and Sundays) after they are placed. Orders shipping within the United States are shipped by USPS Priority Mail (delivers in 2-3 days nationwide). International orders are shipped by USPS International Priority Mail (delivers in 6-10 business days worldwide, unless the box is delayed in customs). Express shipping is not available.

Do you ship internationally?
Yes, we ship worldwide.

 

RETURNS AND REFUNDS


What is your return policy?
We accept returns if ALL of the following conditions are met:

  • Within 14 days of purchase.
  • Item is brand new, unused, unaltered, in the same condition as it was when the purchaser unboxed it. Tack items that have been on a horse are not eligible for return. Spur straps that have been attached to spurs are not eligible for return.
  • Our tags are still attached to the item. Not removed and reattached, but never removed.
  • Regular priced item. All sales are final on discounted items.
  • Not a custom order. All sales are final on custom orders.

If the item meets ALL of the above requirements, please contact us to be issued a Return Authorization number to begin the return process.

How will I receive my refund?
Returns will incur a $5 handling fee which will be deducted from the refund amount. All refunds are given as Running Roan Tack egift certificates to be redeemed for something else on our website. You will receive the egift certificate electronically. Shipping charges are not refundable. The purchaser is responsible for shipping charges to return the unwanted item to us.

You will not receive a credit to the method of payment you used to place the order. You will receive an egift certificate as explained above.